Online Dispute Resolution

In accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013. on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on ODR for consumer disputes), an ODR (Online Dispute Resolution) platform is a tool for the out-of-court resolution of disputes concerning contractual obligations arising from online sales or service contracts concluded between consumers resident in the European Union and traders established in the EU. It is available at Dispute resolution through this method is free of charge and voluntary.


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