How to make a return?


Select Cancelation and enter the order number you wish to return.

Fill in the required fields and send a return request.

Fill in the paper cancellation form enclosed with your shipment.
You can also download the form HERE

Pack the returned products together with the completed withdrawal form. If you use our packaging, remember to remove the old address label.

You can choose one of the following ways to send back your return:

  • Packet delivery via
    Instructions for making a return can be found at: Cost 14 PLN
  • Delivery at Parcel Shop GLS
    Generate a label on the website: and take the parcel to the Parcel Shop of your choice. Cost 10 PLN
  • You can also send the parcel in any other way you choose to the address below: OCHNIK Internet Shop ul. Przemysłowa 45C 08-410 Wola Rębkowska With the annotation: RETURN

Within 14 days of our acceptance of your return, you will receive a refund for your order (in the same way it was paid for). For orders with cash on delivery payment, the refund will be made to the bank account indicated on the withdrawal form.


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