WARRANTY AND COMPLAINTS

 

Returns, Exchanges, and Complaints

The Seller is responsible to the Customer for non-compliance of the goods with the contract under the principles set out in Articles 43a–43g of the Consumer Rights Act of May 30, 2014. However, if the purchase was professional in nature, resulting from the Customer's business activity, the Seller is responsible for the defects of the purchased goods (warranty) under the principles set out in Articles 556–576 of the Civil Code. 

Based on the above-mentioned provisions, the Customer has the right to file a complaint about the purchased goods. 

INFORMATION
(e.g., Seller's details, liability, complaint procedure)

1. Seller: OCHNIK S.A., with its registered office in Garwolin, 08-400, ul. Stacyjna 8B, registered in the Register of Entrepreneurs kept by the District Court Lublin-East in Lublin with its seat in Świdnik, VI Commercial Division of the National Court Register under KRS number: 0000604045, NIP: 826-000-07-80, REGON: 005176399, BDO: 000110685, share capital: 8,090,500 PLN (fully paid).
2. Complaint Department – email: [email protected]; address: Garwolin, 08-400, ul. Stacyjna 8B.
3. The Seller is responsible to the Buyer for non-compliance of the goods with the contract.
4. The Seller is responsible for non-compliance of the goods with the contract existing at the time of delivery and revealed within two years from that moment.
5. The complaint will be processed based on Articles 43a–43g of the Consumer Rights Act of May 30, 2014. However, if the purchase was professional in nature, resulting from the Buyer’s business activity, the complaint will be processed based on Articles 556–576 of the Civil Code of April 23, 1964.
6. The Buyer is required to provide evidence of the purchase of the complained goods from the Seller, e.g., by attaching proof of purchase (e.g., receipt, invoice).
7. The item being complained about should be clean and dry.
8. The Seller will respond to the complaint submitted by the Consumer within 14 days from the moment of receiving it.
9. If the sold goods are non-compliant with the contract, the Buyer may request their repair or replacement. The Seller may opt to replace the goods when the Buyer requests repair, or repair them when the Buyer requests replacement, if bringing the goods into compliance with the contract in the Buyer’s chosen way is impossible or would entail excessive costs for the Seller. If repair and replacement are impossible or would entail excessive costs for the Seller, they may refuse to bring the goods into compliance with the contract.
10. If the sold goods are non-compliant with the contract, the Buyer may submit a statement for a price reduction or withdraw from the contract when:

• The Seller has refused to bring the goods into compliance with the contract through repair or replacement;
• The Seller has failed to repair or replace the goods within a reasonable time after being informed by the Buyer of the non-compliance and without excessive inconvenience to the Buyer;
• It is evident from the Seller’s statement or circumstances that they will not repair or replace the goods within a reasonable time or without excessive inconvenience to the Buyer;
• The non-compliance of the goods with the contract persists despite the Seller’s attempt to bring the goods into compliance with the contract;
• The non-compliance of the goods with the contract is so significant that it justifies a price reduction or withdrawal from the contract without a prior request for repair or replacement.