WARRANTY AND COMPLAINTS

How to make a complaint?

Open www.ochnik.com/complaint

Fill in the required fields and send a claim.

Fill out the paper claim form.

You can download the form HERE

Pack the advertised products together with the completed claim form. If you use our packaging, remember to remove the old address label.

You can choose one of the following ways to send back your return:

 
  • Delivery at InPost Parcel Post® 24/7.
    Instructions for making a return can be found at: https://szybkiezwroty.pl/en/OCHNIK_REKLAMACJE ;
  • Delivery at Parcel Shop GLS
    Generate a label on the website: https://www.gls-returns.com/#/m/ochnik and take the parcel to the Parcel Shop of your choice;
  • You may also send the parcel back in any other way you choose, to the address below: OCHNIK S.A. ul. Sienkiewicza 8, 08-400 Garwolin. With an annotation: ADVERTISEMENT

You will receive a decision on your complaint within 14 days of our acceptance. The refund for an accepted complaint will be made in the same way the order was paid for and in the case of orders with cash on delivery, the refund will be made to the bank account indicated on the complaint form.

Returns, exchanges and complaints.

The Seller is responsible to the Customer for the non-conformity of the goods with the contract under the principles set out in Articles 43a - 43g of the Consumer Rights Act of 30 May 2014. However, if the purchase was of a professional nature  for the Customer, arising in particular from the subject matter of his/her business activity, then the Seller is liable to the Customer for defects in the purchased goods (warranty) on the principles set out in Articles 556 - 576 of the Civil Code. 

For the above-mentioned reasons, the customer has the right to file a complaint about the purchased goods. 


INFORMATION
(e.g. details of the seller, liability, complaints procedure)

  1. Vendor: OCHNIK S.A., with registered office in Garwolin 08-400, ul. Stacyjna 8B, entered in the Register of Entrepreneurs kept by the District Court Lublin-Wschód in Lublin with its seat in Świdnik, VI Economic Department of the National Court Register under KRS number: 0000604045, NIP: 826-000-07-80, REGON: 005176399, BDO: 000110685, share capital: 8.090,500 PLN (paid in full).
  2. Claims Department - e-mail: reklamacje@ochnik.com; address: Garwolin 08-400, ul. Stacyjna 8B.
  3. The seller shall be liable to the buyer for the non-conformity of the goods with the contract. 
  4. The seller shall be liable for any failure of the goods to conform with the contract existing at the time of delivery and discovered within two years of that time.
  5. Complaints will be handled on the basis of Articles 43a - 43g of the Consumer Rights Act of 30 May 2014. However, if the purchase was of a professional nature for the Buyer, resulting in particular from the subject of his/her business activity, then the complaint will be considered on the basis of Articles 556 - 576 of the Act of 23 April 1964. Civil Code.
  6. The purchaser is obliged to substantiate the circumstances of purchase of the advertised item from the Seller, e.g. by enclosing proof of purchase of the item (e.g. receipt, invoice) etc.
  7. The item returned for claim should be cleaned dried.
  8. The Vendor will respond to a complaint made by the Consumer within 14 days of receipt of the complaint.
  9. If the goods sold are not in conformity with the contract, the Buyer may request their repair or replacement. The Seller may make a replacement when the Buyer demands a repair, or make a repair when the Buyer demands a replacement, if bringing the goods into conformity with the contract in the way chosen by the Buyer is impossible or would require excessive costs for the Seller. If repair and replacement are impossible or would require excessive costs for the Seller, the Seller may refuse to bring the goods into conformity with the contract
  10. If the goods sold are not in conformity with the contract, the Buyer, may make a declaration to reduce the price or withdraw from the contract when:
  • The seller has refused to bring the goods into conformity with the contract by repairing or replacing them;
  • The seller has failed to repair or replace the goods within a reasonable time of being informed by the buyer of the lack of conformity with the contract and without undue inconvenience to the buyer;
  • it is clear from the Seller's statement or circumstances that he will not repair or replace the goods within a reasonable time or without undue inconvenience to the Buyer;
  • the lack of conformity of the goods with the contract continues even though the Seller has tried to bring the goods into conformity with the contract;
  • The lack of conformity of the goods with the contract is so significant as to justify either a reduction in price or withdrawal from the contract without first requiring repair or replacement.
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